A way in

Improve

“It works, technically, and everyone is quietly working around it.”

What you get

Behaviour that is measurably different, and a record of what changed.

Where does it bind?

Friction is evidence, not failure. Name where the system actually binds and the measure that fixes it stops being a matter of opinion.

Pick the one that is closest. It does not have to be exact — the point is to move the conversation from “it feels wrong” to something two people can check.

Bring the challenge.

Material (ours)
3 moves clear

agree what would count as better

Describe the part that stopped making sense. You get back a first reading: what would have to count as better, and the first move worth making.

A few paragraphs is enough. No brief, no RFP, no form. One conversation, then a written position you can argue with.